AMS Support Analyst Job at DMI, Auburn Hills, MI

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  • DMI
  • Auburn Hills, MI

Job Description

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC   is seeking an AMS Support Analyst to join DMI. We're collaborating with a major automotive client in Detroit, and you'll be right at the heart of the action. This role requires working onsite three days a week in northern Detroit.

 

Duties and Responsibilities:

  • Strong analytical ability to quickly understand the issues, debug and arrive at solutions
  • Excellent communication skills (verbal and written both)
  • Hands on, Self-driven, Solution oriented and Customer focused
  • AMS support experience
  • Ability to query the system logs and debug issues
  • Understand System integration concepts and especially API specifications
  • Ability to create flow diagrams to create an operational view of the functionality
  • Good exposure to automotive domain, preferably in the area of connected vehicle
  • Strong technical background demonstrating solid understanding of IT systems and ability to support them
  • Develop and maintain accurate technical and user documentation
  • Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues
  • Communications for any outages/incidents which affect the user community
  • Co-ordination with internal and external stakeholders for driving the issues towards the closure
  • Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow
  • Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc.
  • Any programming background is a plus

Education and Years of Experience:   

  • 5+ years of experience

Required and Desired Skills/Certifications:  

  • Experience working in agile/scrum methodology
  • Collaborated with cross-functional teams to define, design and ship new features
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Min Citizenship Status Required: No Restrictions

 

Physical Requirements: No Physical requirement needed for this position .

Location: Onsite Auburn Hills, MI

#LI-KA1

 

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
  • Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

 

***************** No Agencies Please *****************

 

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Job Tags

For subcontractor, Remote job, 3 days per week,

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