ASSISTANT DIRECTOR / RESERVATIONS / UNIVERSITY EVENTS Job at Central Michigan University, Mount Pleasant, MI

  • Central Michigan University
  • Mount Pleasant, MI

Job Description


Position Number: S-3378

Position Summary:

The Assistant Director of Reservations University Events is a full-time, professional position, with the primary responsibility of assisting with event and meeting reservations, systems management, as well as scheduling functions of University Events on CMU’s Mount Pleasant campus. Operates under the supervision of the Director of University Events.

Required Qualifications:

Bachelor’s degree, preferably in areas directly related to any of the following areas of study: event management, recreation, sports management, project management, public relations, communications, organizational behavior, logistics, hospitality, hotel management, or marketing.
Three years of professional experience working in event planning and/or production, preferably in a university environment or equivalent combination of education and experience.
Demonstrated ability to provide training and experience communicating and creating executive level professional correspondence and communicating across stakeholder groups with superior interpersonal skills.
Demonstrated ability to work with database driven software platforms and proficiency with utilization of various technologies and software.
Demonstrated ability resolve and manage conflict proactively and project a positive attitude.
Exceptional telephone, organizational, and project management skills and experience.
Ability to handle multiple priorities in a fast-paced environment and provide detailed and concise and responsive communications.
Ability to manage complex tasks efficiently and effectively, including prompt and persistent review of project deadlines and event needs.
Exceptional verbal and written communication, proofreading skills, and attention to detail.
Ability to develop positive rapport with students, administrators, and faculty and talented problem-solver.
Maintain the highest level of quality, professionalism, and integrity in all departmental tasks.
Demonstrated ability to take ownership of all assignments, to ensure all milestones clearly communicated and met.
Ability to direct and perform detailed work with accuracy under time demands.
Ability to work in a cross functional team-oriented environment.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications:

Master’s Degree.
Working knowledge of event management platforms and technology.
Five years of professional experience working in event planning and/or production, preferably in a university environment or equivalent combination of education and experience.
Knowledge of and experience maintaining websites.
Supervisory experience in an environment managing in-time responsiveness and ability to manage expectations of high-profile programs and initiatives.
Experience managing students/ and or team and creating environment which prioritizes leadership and mentorship opportunities.

Duties & Responsibilities:

Provides oversight of reservations, scheduling, systems support for meetings, complex events, and maintain support calendars for vendors, facilities, and website, and online event submissions and platforms.
Provides operational support as assigned to include monitoring request responses and preparing availability grids and timeline tracking.
Coordinates the support housed in the event platforms and supports the streamlined flow of event intake and resolution and the creation of reporting and training resources and maintenance across platforms.
Prepares event and system audits and all close out documentation for Director review and maintain communication continual communication on progress.
Provides customer service and communication of event standards, production services, event compliance and campus policies, and reservation guidelines to planners, faculty, and students including facility usage.
Provides proactive support to manage the event process and motivate the team.
Strategically plans and supports reservations and systems to create streamlined experience for events, programs, and projects for the CMU campus and community.
Promotes the department philosophy and practice of sustainable event management practices and scheduling.
Supervises, trains, supports student staff on systems, platforms, and event process.
Maintains business files for University Events and stores and retrieves data for ongoing reports.
Additional duties as assigned by the Director.

Supervision Exercised:


Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $50,000 - $62,000
Department: University Events
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as required.
Location: 1200 S Franklin St, Mt Pleasant, Michigan, 48859
Posting Ends:
Open Until Filled: Yes

About the Department:

About CMU:

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards:

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.
Message to Applicants:

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before July 1, 2024.
To apply, visit

CMU , an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see OCRIE ).

If you wish to see “EEO is the Law” posters, please click here .

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.

CMU’s Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858

Job Tags

Full time, Outdoor, Flexible hours, Weekend work, Afternoon shift,

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