Salary Range: $85K - $95K

Company Overview:

José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.

Lead and manage the management and hourly service team to offer a world-class culinary experience, ensure concept vision and JAG service standards are executed consistently. Exemplify gracious hospitality and sincere respect in all interactions. Demonstrate that employees are the highest priority, maintain a positive work environment and develop the next generation of restaurant leaders. Position reports to the General Manager.

• Exemplify professionalism and enlightened hospitality in all interactions and especially in difficult situations. 
• Lead by example in warmth, work ethic, empathy and self-awareness.
• Develop, coach and consistently execute service standards with managers and hourly staff. 
• Create continuity in service and training standards by executing JAG service and training SOPs. Constantly work to elevate standards and guest satisfaction.
• Impact service by being on the floor during peak times, important VIP/PG reservations, press events, and festival periods.

Ambassador of Hospitality

• Innovate, teach, learn, commit, grow and create the strongest team of restaurant managers and hourly service staff.
• Communicate shopper’s results to restaurant team. 
• Motivate managers and staff to be agents of hospitality and seek opportunities to exceed guest expectations.
• Conduct monthly service seminars to develop all hourly departments and elevate the level of service. Show passion, create a team, communicate and exemplify how to be an ambassador of hospitality. 

Performance and Talent Development

• Educate and coach management and hourly team to exceed expectations.
• Clearly define expectations and hold individuals accountable to service standards and SOPs.
• Provide both positive and constructive feedback to team in a consistent and timely manner and documented when appropriate.
• Actively recruit and hire top tier talent. 
• Treat potential employees with the same sense of hospitality and respect as employees and guests.
• Execute training program consistently for both hourly and management employees.

Ambassador of JAG Culture

• Seek out opportunities to communicate José Andrés' vision to team, guests, students, vendors and community in a clear and positive manner.
• Demonstrate ownership, accountability, and initiative in daily tasks by anticipating business needs and proactively addressing issues.
• Readily adjust to circumstances and manage change effectively by finding ways to accommodate team and guests by always ‘making it happen’, without sacrificing quality. 
• Create a positive work environment by demonstrating no tolerance for negative behaviors. 
• Welcome new ideas and seek feedback from the team and Director of Restaurants by asking questions.

Manage Daily Operations

• Understand, practice and teach policies and procedures.
• Communicate any major facility or operational emergencies to Director of Restaurants immediately. Maintain a detailed daily log to communicate between shifts and prevent issues from reoccurring. Regularly conduct service team meetings. 
• Provide a safe, clean, organized and sanitary work environment. 
• Understand and ensure all ABC laws, Health Standards, federal and state laws are met. 
• Correct all violations with a sense of urgency.

Manage Financial Results

• Understand and execute restaurant plan to stay within department budgets and maximize profits. Actively manage ordering and waste to meet cost targets. 
• Demonstrate proficiency in cash management.
• Effectively manage service labor, scheduling and payroll.
• Proficiency with tools such as Avero, Hot Schedules, Open Table and Point of Sales systems.

Knowledge, Skills and Experience

• Position requires a minimum of 5+ years of restaurant management experience and 5+ years of restaurant experience.
• Requires developed communication skills, both verbal and written. 
• Most tasks are performed independently or in a team environment with the employee acting as a team leader.
• Ability to maintain compliance with all local, state and federal laws and regulations.
• Extensive knowledge of upscale or fine dining service and sales skills.
• Ability to supervise, train and motivate multiple levels of employees. Ability to consistently and fairly evaluate other employees’ performance.
• Extensive knowledge of food industry, restaurants and competitive markets.
• Extensive knowledge of revenue management. Participation in the development of short- and long-term financial and operational goals. 
• Extensive knowledge of fine dining or upscale restaurant service and salesmanship.

Abilities & Working Conditions  

• This position will spend most of the time standing or walking. 
• Must be able to stand and exert well-paced mobility for up to 8 hours in length. 
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15 lbs. on a regular and continuing basis. 
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.