Job Description

JOB TITLE: Assistant Store Manager 

REPORTS TO: Store Manager

DEPARTMENT: Retail

LOCATION: Fashion Island, Newport Beach, CA

SALARY: $53,000 - $57,000 annually

THE POSITION

This is a wonderful opportunity for a sales-driven person to build on their managerial experience with a fast-growing, dynamic business. As an Assistant Store Manager, you will be an ambassador for Orlebar Brown. You will report directly to the Store Manager.

KEY RESPONSIBILITES

• Achieve and where ever possible exceed in sales to maximize on selling results and key KPI’s: Footfall, UPT, Conversion, ATV.
• Manage and motivate store staff to deliver the highest level of customer service. and as a service ambassador lead the team in terms of selling techniques.
• Driving forward sales through a range of initiatives.
• Assisting Manager in day-to-day operations.
• Building a client base.
• Liaising with the Head of Retail and key staff members of the head office team.
• Store banking, cashing up, key holder responsibilities.
• Ensuring all your staff maintain Orlebar Brown standards.
• Maintaining appropriate stock levels in your shop and ensuring the highest. standards of housekeeping, cleanliness, and merchandising are upheld and aligned with VM guidelines.
• Maintaining the security of the shop premises, stock, and all shop monies.
• Completing and submitting all necessary paperwork and reports for Orlebar Brown Head Office when required.
• Overseeing with the Store Manager the stock control and stock management.
• Overseeing with the Store Manager the daily stock counts and liaise with merchandising at head office for any corrections.
• Overseeing the management of the store and team when the Store Manager is absent.
• Managing staff store rota and gaining Store Manager's sign-off and approval.
• Work with the Store Manager to develop the store sales team and train at the local store level.
• Support Store Manager to manage daily and weekly admin workloads.
• Ensure customer complaints are managed in a sympathetic and timely manner.
• Recruit a team and advertise vacancies when they arise and find new personnel – hold first-stage interviews with the Store Manager. Hold first-stage interviews if your store manager is absent. Then book in second stage interviews with your HOR for them to make the final hiring decision.
• Induct new staff at your store and provide product and till training and procedural process-focused training.

REQUIRED QUALIFICATIONS

• Excellent communication Skills – both verbal and written.
• Excellent customer service is a vital part of this job, in terms of demonstration to the team and daily selling activity by you.
• Previous minimum experience of supervisor level or an equivalent level of 2 years in retail, ideally from a premium or luxury boutique of 30sqm - 250sqm environment or department store as a department manager or equivalent.
• The ability to create and drive sales/footfall during quieter periods.
• Experience in building client bases and client books.
• Good numerical skills, excel, and good verbal and written skills are required.
• We require good computer skills in Excel, PowerPoint, and Word. 
• Natural planning and organisational skills.
• Confident in managing a store team with a head count of 3-8 people.
• A real attention to maintaining high standards in-store environment and a keen eye for detail.
• Self-confident and self-motivated.
• A team player who builds a great professional working relationship with their store team, store manager, and head of retail.
• A natural problem solver, who thinks logically and is not afraid of a challenge.
• Someone who enjoys taking ownership of a project and seeing it develop.
• A practical multi-tasker, who can focus on the detail whilst never losing sight of the bigger picture.
• A self-starter that enjoys being part of a team, but is also happy to work by themselves.
• Enthusiastic and enjoy your work.
• Able to provide flexibility to the business.
• A good communicator who can communicate on and at multiple levels.
• Able to liaise with key HQ departmental teams to drive the business.
• Someone who finds solutions to problems and liaises with the line manager.
• Proud to wear the staff uniform and maintain your uniform so you always look on brand.

Position Logistics

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Minimum 3 years of related experience.
• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 15 lbs-25 lbs.
• Ability to stand for extended periods of time.

WHAT WE OFFER

• Join a diverse working environment of people whom we learn from every day.
• The chance to train and develop your skills in a fun and fast working environment.
• Health insurance for full-time employment.
• Dental and Vision for full-time employment.
• Life insurance for full-time employment.
• 401K after 1 year employment.
• Beneficial company commission plan.
• Paid vacation and sick time.

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team defines who we are and how we get the job done.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.

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