Job Description

We are looking for a full-time Entry Level Manager who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist, and educate customers on how products work and the sales process. All candidates must be well-spoken and able to present themselves to others in a professional manner.

• Interact with customers daily to inform of client products and services
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise
• Ensure and provide quality service to external customers
• Answer all customer inquiries in a timely and professional manner
• Process orders with high-level accuracy
• Take initiative and resolve escalations or complaints
• Maintain a positive representation of the company and associated brands at all times
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction
• Monitor individual progress to provide coaching opportunities and to understand employee developmental needs
• Participation in morning meetings including product knowledge, psychology of customer service, and sales process

Entry Level Manager Requirement:

• Must have great attention to detail.
• Must be a team player.
• Previous customer service and sales experience are a plus.
• Must have strong communication skills.
• Must be organized.
• Must be personable and comfortable interacting with customers daily.
• Desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team
• Customer service or customer relationship experience
• Ability to perform at a high level in a fast-paced environment
• Degree preferred

#LI-Onsite

Job Tags

Similar Jobs