Help Desk Support Technician Job at Cloud Consulting Services Inc, Baltimore, MD

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  • Cloud Consulting Services Inc
  • Baltimore, MD

Job Description

Hi, 

Hope you are doing well! 

Currently, we have an opening for Help Desk Support Technician in Baltimore, MD with our direct Client: The position details are given below. If you are interested, please email me, or give me a call. 


Job Title: Help Desk Support Technician
Location: Remote (Baltimore, MD)
Contract Duration: 6 Months, Potential for Extension

Required Skills: 

  • Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment 
  • Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency. 
  • Experience with remote troubleshooting preferred 
  • Possession of a valid class C Maryland driver's license or an equivalent is required 

Desired Skills: 

  • Possession of A+ (Remote Technician) and Network+ certification is preferred 
  • Knowledge of computer operations and support 
  • Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment 
  • Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components 
  • Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities 
  • Skill in establishing and maintaining effective working relationships 
  • Skill in effectively prioritizing assignments and tasks 
  • Skill in communicating clearly and effectively 
  • Ability to provide consistent quality customer service 
  • Ability to deescalate customers 
  • Ability to maintain confidential information

 

Job Tags

Contract work, Remote job,

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