Hotel Front Desk Receptionist Job at Best Western Plus & Executive Residency Austin, Austin, TX

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  • Best Western Plus & Executive Residency Austin
  • Austin, TX

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Field customer complaints when necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications:
  • Working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
About Company: Welcome to the brand new Best Western Plus Executive Residency Austin, we look forward to welcoming you! The Best Western Plus Executive Residency Austin combines the convenience of two hotels under one roof, allowing us to offer an extended stay option for longer durations & beautiful Best Western Plus rooms for guests that require a shorter stay. The Best Western Plus Executive Residency Austin hotel is the newest product in the Best Western brand and we are proud to offer studios, kitchenettes, and suites with full kitchens at our hotel. These rooms come equipped with all of the comforts of home including sinks, cooktops, cookware, dishes, and large-screen TVs to make your extended stay as comfortable as possible. Our hotel is located near the heart of Austin, Texas on IH-35, just minutes away from Round Rock to the North, and Pflugerville to the East.

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