Hotel Front Desk Receptionist Job at Comfort Inn Bozeman, Bozeman, MT

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  • Comfort Inn Bozeman
  • Bozeman, MT

Job Description

Hotel Front Desk Receptionist 3pm-11pm Part-time We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Handle customer complaints as necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school graduate, GED recipient, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
About Company: Boasting Montana State University as its neighbor, Comfort Inn Bozeman is located in the fourth-largest city in Montana. Whether you're seeking adventure or looking for family-friendly activities, Bozeman offers an array of events and attractions to keep you entertained. As a member of the Choice Hotels International family, our newly-renovated hotel is committed to providing exceptional guest experiences through our clean and diverse guest rooms and outstanding reputation. At Comfort Inn Bozeman, we value our community and recognize that our hotel's success is due to the support and relationships we have built within the community. We are a Utah-based hotel management company that prioritizes people and culture, our hotel is driven by a passion for exceptional service and guest satisfaction.

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