Hotel Front Desk Receptionist Job at The Cove at Rockport, Rockport, MA

dTltSlVrRnVuWUt0cjRUR2xUTEtXRlRiUHc9PQ==
  • The Cove at Rockport
  • Rockport, MA

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Strong communication skills, friendliness, knowledge of the surrounding area, and great time management are desired for this position. The ability to work independently, yet as part of the team is also a requirement. Shifts would be Sunday to Wednesday, from 4-8 pm with opportunities to gain more hours filling in or helping other departments. Responsibilities:

  • Communicate with housekeeping to make sure guest rooms are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Mitigate customer complaints as needed
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Helping team with bar duties if needed
Qualifications:
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Must have graduated high school, received a GED or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company: Located in coastal Rockport we are a 13-room boutique hotel that combines beautiful views with great service.

Job Tags

Shift work, Sunday,

Similar Jobs

Beebe Healthcare

PATIENT ESCORT/PATIENT LIFT TEAM - PATIENT TRANSPORT Job at Beebe Healthcare

 ...gait belt, brakes on the stretchers and beds, and lifting devices. Timely Response to Pages and / or Timely Dispatching of Patient Escort Team Members: Maintains availability and communication with department via walkie-talkie and phone and capacity management/careaware... 

ABB

Analytical Field Service Technician Job at ABB

 ...unusual problems requiring strong technical skills. Construct complex prototype models or simulated systems, as requested Preventative Maintenance, troubleshooting and repair of ABB supplied analytical equipment Installations, commissioning, of new and existing analytical... 

Inspire Healthcare

Part-Time Pediatric Optometrist - Outside New York City / New Jersey - Rockland County Job at Inspire Healthcare

- Based on salary range commensurate with experience: $90,000 to $120,000-Part-time: about 15 hours per week - Flexible hours to choose from: Monday to Thursday 8 am to 8 am; Friday: 8-4- Great family-friendly community - Just outside NYC and just north of the New... 

HCA

Gastroenterology Physician Job at HCA

 ...city is home to many corporate headquarters: Alliance Data, Cinemark Theatres, Dell Services, Dr Pepper Snapple Group, Ericsson, Frito-Lay, HP Enterprise Services, Huawei, J. C. Penney, Pizza Hut, Rent-A-Center, Traxxas, and Siemens PLM Software. In 2005, 2006, and... 

ABM

Warehouse Cleaner Job at ABM

 ...Shift: Flexible with hours and schedules Must be flexible to work weekends. Location: Central Point, Oregon The Warehouse Cleaner provides the cleaning and upkeep of an assigned area. Benefit Information: ABM offers a comprehensive benefits package. For...