Job Description

IVF Field Service Engineer---(Horsham PA office when not traveling)

Summary:

• Home Base: Horsham PA. 
• Travel: 85% Travel; This position is for our Horsham, PA Office when not traveling.
• Driver's License Required. 
• Job type: Full-time, Monday to Friday.
• Salary: $50,000 - $60,000 per year + overtime.
• BA In Science or Engineering. 

Will consider out-of-state candidates. ESCO does not offer Visa Sponsorship.

ESCO Technologies Inc is the US subsidiary of ESCO Lifesciences Group, based in Horsham, PA. We are a cohesive team of 15 people, who are managing the ESCO Lab and Medical division in the US, based on teamwork, in a relatively informal and progressive setting. We are nimble to adapt to changing environments, and each individual contribution makes a profound impact on company performance.

We are looking for Service Engineers, whose mission is to ensure that our customers have a superior experience with our IVF Medical products. Candidates shall possess superlative customer-facing skills, and be adept in hands-on problem solving, providing technical support & training, managing schedules & inventory, providing design feedback, and a sense of adventure to travel & discover new things. This position is primarily based on traveling across the US by flight.

JOB RESPONSIBILITIES:

• 85% travel across the US, (occasional International) to install, test, service, and market our products.
• Solve technical issues online and on-site to ensure customer satisfaction with our products.
• Support our sales team on technical inquiries, and able to offer the most suitable products.
• Provide product and service training so customers are confident with our products.
• Inspect and test the products in a warehouse prior to shipment, for smooth installation.
• Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
• Maintain a complete service log to keep track of service issues.
• Communicate directly with the factory, issue a Defect Reporting Form, and track parts shipment.
• Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
• Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
• Attend trade shows to sell IVF medical equipment based on technical knowledge and field experience.

Field Service Engineer Requirements:

• Bachelor’s degree in Biomedical, Electrical, or Mechanical Engineering.
• Knowledge of life science applications and laboratory equipment.
• Possess a valid US passport, driver’s license, and credit card for traveling.
• Being able to lift 50+ pounds.
• Able to work in a team-based environment and help other team members in need.
• Able to pass the substance and background check.

BENEFITS:

• Dental insurance.
• Employer Paid Health insurance.
• Paid time off.
• Vision insurance.

ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world.ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCO’s story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.

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