Law Firm Intake Specialist Job at The Yost Legal Group, Baltimore, MD

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  • The Yost Legal Group
  • Baltimore, MD

Job Description

Busy Baltimore personal injury law firm seeks intake specialist to interview and screen prospective clients. We represent clients across the US in national litigations. This is a full time position. This is an on-site job. The ideal candidate will have a four year college degree. Prior experience in marketing or customer service is preferred. You would be joining a team of intake staff.

Job responsibilities include:

  • Direct communication with prospective clients by phone, text, and email
  • Perform preliminary interview to qualify potential clients
  • Work directly with attorneys
  • Educate clients on the firm's case criterion and details of the litigation
  • Input data into software that tracks all communications with each prospective client

We will train you on software, interviewing skills, and best practices. There is a congenial team environment.

Requirements

  • Outgoing personality
  • Professional phone, email and texting skills
  • Excellent customer service skills
  • Empathy and compassion

Benefits

  • Health Insurance
  • Paid parking
  • 401K after one year
  • Salary commensurate with experience.

Please send resume, references, and salary requirement.

Job Tags

Full time,

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