Job Description

Licensed Healthcare Insurance Agent - Open Enrollment (Remote)

Hours: 8:00 AM - 6:30 PM Staggered Shifts M-F  

Pay: $20.00 per hour + Commissions and Bonuses

About Our Client:

Our client is an award-winning full-service provider of inbound, outbound, automated, and business process outsourcing solutions. They have been recognized multiple times as a top 50 teleservices contact center outsourcer in the US by Customer Inter@ction Solutions magazine.

You’ll receive a comprehensive three-week paid training program. After training completion, there will be a "nesting" period until open enrollment begins, allowing you to become familiar with the systems. Immediately after that, you’ll start advising individuals and families about how our insurance plans align with their unique needs. You'll use your training and passion for customer care and sales to answer customer questions, resolve issues, and make a difference in the lives of the public we serve.

As a Licensed Healthcare Insurance Agent, on a typical day, you will:

• Guide plan options that fit their budget and healthcare needs, differentiating products in the market.
• Clarify areas of customer confusion or frustration to suggest solutions with an emphasis on empathy and strong closing techniques.
• Enroll individuals and families in the best available plan for their needs and budget.
• Actively listen to identify additional customer needs that different plan features and enhancements might fulfill.
• Answer customer questions about health insurance plans and benefits.

Qualifications and Requirements:

• Minimum one year of ACA experience.
• Previous call center experience is a plus.
• Active listening skills and attention to detail.
• Dedicated, secure, distraction-free workspace.
• High-speed internet access (10 MBPS Upload and 50 MBPS Download) with a hard-wired connection.
• Laptop or desktop computer with Windows 10 or greater (Apple/Mac, Chromebooks, and tablets are incompatible).
• Dual monitors and a Web Cam are required.
• USB Connected Headphones with Microphone and Mute button (Bluetooth is unacceptable).
• Completion of pre-screening assessment.
• High school diploma or equivalent.

What You Can Expect:

• Dedication from knowledgeable, professional supervisors, quality coaches, and management to help you succeed!
• Paid training (3 weeks, starting in October).
• The customer-centric sales process with an A+-rated health insurer.
• $20 per enrollment in commissions for enrollments and renewals (paid out after the close of the program).
• Training Bonus, Program Completion Bonus, and Performance Incentives (daily and weekly).
• Potential for year-round employment for other client programs.

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Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Confidentiality Notice: This job description and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message.

Copyright: This job description is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture.

Note: The information provided in this job description is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information.

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