Restaurant Systems Analyst II, Digital Transformation & Technology Job at Chick-fil-A, Inc., Atlanta, GA

  • Chick-fil-A, Inc.
  • Atlanta, GA

Job Description

The Restaurant Experience Systems Analyst role serves in the Customer Technology Solutions team within the Digital Transformation & Technology (DTT) department. In this role, you will join a team responsible for the development and management of Chick-fil-A's new commerce technology experience. The Restaurant Experience team is seeking multiple Systems Analyst to support this new and growing commerce ecosystem. One of the agile product teams where these System Analyst roles reside is an API service team that is building the backend architecture that supports the creation and execution of transactions in our order taking and fulfillment products while also improving restaurant technology resiliency. Another product team includes one of our full stack teams that supports the primary web-based tool that Restaurants use to manage and configure operational and customer impacting experiences.

In this role you will have the opportunity to grow in a fast-paced dynamic environment, solving high-impact problems, and collaborating with other teams in the Digital Transformation & Technology department and across the business. You will also work with agile engineering teams (staff and/or partners) helping provide input on clear technical requirements & user stories for complex features and ensuring focus on efficient operations.

· Collaborate on assigned technical tasks, create documentation (requirements, process maps, test plans, etc.), and communicate with functional and technical partners with some direction from a more senior team member.
· Translate business requirements into technical specifications of varying complexity.
· Support and troubleshoot technical product issues and escalations.
· Solve a range of interesting problems and technical opportunities using agile product development procedures.
· Assist in monitoring the health of a system and communicate to partners or supervisors when issues come up.
· Be familiar with standard procedures and technical recommendations in Digital Transformation and Technology department in order to ensure alignment for staff and partner technical teams.
· Create documentation (systems/functional requirements specifications, flowcharts, process maps, and test plans, etc.).



Strong written and verbal communication skills
Strong analytical and problem-solving skills
Good interpersonal skills and desire to work collaboratively
Pursues continuous improvement and exhibits personal drive for excellence
Methodical, investigative and inquisitive mind and attention to detail
Adaptable and flexible approach to work
Experience serving as a business or systems analyst
Knowledge of Jira and Software Project Management
Chick-fil-A and/or other restaurant experience

Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

Bachelor’s Degree


Bachelor's Degree

Job Tags

Work experience placement, Flexible hours,

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