Service Support Advisor, German Job at Rivian, Michigan

  • Rivian
  • Michigan

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance. Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text). As a German Advisor, you will be working with German-speaking customers as needed, but the majority of your role will be supporting English-speaking customers.


  • The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance. Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text). 
  • Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus.
  • You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document.
  • If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan. The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate next-steps back to the customer for agreement and work authorization.
  • You will convey confidence to the customer that you are their guide along the path to vehicle service.


  • Must be able to speak, write, and understand German at a native or bilingual level
  • 1-3 year's experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution.
  • Enthusiasm and passion for Rivian and electric vehicles.
  • Find it rewarding helping a customer in need
  • Empathy, sincerity, patience, and strong communication skills 
  • Excellent follow-up and probing skills 
  • Strong problem-solving capabilities
  • The ability to maintain composure under pressure and deal with ambiguity
  • The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools 
  • Willingness to learn new and innovative automotive technologies 
  • Work in a team-based environment and achieve a common goal 
  • Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions. 

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. 

Please note that we are currently not accepting applications from third party application services.

Job Tags

Holiday work, Full time, Contract work, Local area, Remote job, Outdoor, Night shift, Day shift, Afternoon shift,

Similar Jobs

American Trucking Group USA, LLC

CDL A Truck Driver Dedicated Job at American Trucking Group USA, LLC

 ...Looking for a Class A CDL A truck driver with 3 months of experience for our Southeast regional run based in Fayetteville, NC. Dedicated to one customer, this account avoids the Northeast, offering weekly pay ranging from $1,150 to $1,500. You'll haul no-touch freight... 

Foxtrot Aviation Services

Working Aviation Supervisor - Night Shift Job at Foxtrot Aviation Services seeking a consistently hard-working 3 rd Shift working Aviation Supervisor based at Charlotte/Douglas International Airport who is committed to reliable quality service...  ...forms and upload signed do lists throughout the night f. Take stock inventory and place orders... 

Innovative IT Solutions Inc

Director of project management Job at Innovative IT Solutions Inc

 ...Requirements: ~5+ years of experience managing complex fixture and casework millwork projects. ~ Proven ability to confidently tackle complex challenges. ~ Passion for leading continuous improvement initiatives. ~ Demonstrated leadership skills that... 


Maintenance Manager Job at ABB

 ...Maintenance Manager At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create... 

Department of the Treasury

Criminal investigator special agent direct Job at Department of the Treasury

 ...Duties WHAT IS THE CRIMINAL INVESTIGATION (CI) DIVISION? A description of the business units can be found at: The following are the duties of this position at the full working level. The special agent plans and conducts investigations relative to criminal statues...