ServiceNow Technical Services Leader (AMS) Job at The Anti, Remote

  • The Anti
  • Remote

Job Description

Who We Are:

The Anti is a solution-driven, forward-thinking, culture-focused organization. We drive successful implementations that deliver value to our customers NOW. We're fluent in ServiceNow, we're fluent in HR, and we're uniquely positioned to become the leading partner in Employee Experience solutions powered by ServiceNow.

What We're Looking For:

The Technical Services Leader (AMS) is a key member of our Advisory and Managed Services (AMS) teams who designs, develops, tests, and deploys solutions for our customers. The Technical Services Leader (AMS) understands the need to leverage their extensive knowledge of what works and what doesn't work.

What You Will Do:

Be the One to -  

  • Has a keen understanding of the products we implement and our customer's business
  • Serve as primary customer contact for managed service engagements on the ServiceNow platform
  • Project manage all aspects of ServiceNow projects for our customer
  • Lead engagement ramp, engagement execution, and engagement close activities
  • Coordinate and schedule requirement workshops, and development, testing, and deployment activities with customers
  • Engage in timely and effective communications with customers, provide status reports, and facilitate executive steering committee meetings
  • Evaluate the risks, anticipate issues, mitigate, and resolve
  • Demonstrate understanding of technical consultant methodologies and principles
  • Develop a keen understanding of the products we implement and our customer's business
  • Participates in pre-sales activities as needed
  • Identify opportunities for future selling within the current engagement (AMS extension, and non-AMS related work)
  • Participate in Code Promotion activities
  • Participate in peer review testing and provide test steps used during peer review
  • Mentors Managed Service Consultants to continue to hone their skills.
  • Demonstrates understanding of technical consultant methodologies and principles
  • Develop the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI Search, etc)
  • Lead design workshops and design activities to help shape requirements
  • Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
  • Write well-designed, testable, efficient code
  • Participate in stand-ups and sprint demos
  • Document configurations, reports, and development work
  • Collaborate with and support your teammates
  • Document configurations, reports, and development work
  • Assist our customers with executing testing scenarios and plans
  • Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations
  • Maintain certifications and knowledge of new features with each release, and commit to continuous learning
  • Create and update required documentation such as workshop agendas, stories, test cases, process guides, and flow diagrams
  • Deliver excellence
  • Be agile, stay agile

What You Need:

  • 2-6 years of experience with IT project-based work in HR
  • Proven consulting experience leading the definition and deployment of processes/solutions in client environments
  • The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business processes and or technical problems during project delivery
  • Strong experience in requirements gathering, including experience in creating process documentation
  • First-class communication and presentation skills 
  • Strong interpersonal skills, customer-centric attitude
  • ServiceNow or comparable case management implementation experience- PLUS

What We Offer:

  • Competitive Health Benefits 
  • 401(K) with a 3% contribution
  • Vacation, Volunteer, and Sabbatical benefits
  • A collaborative and agile working environment
  • World Class co-workers with extensive ServiceNow experience
  • Continuous learning culture 

The Anti is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status. 

Job Tags

Remote job, Full time,

Similar Jobs

Did Fit Studio

Live chat support agent Job at Did Fit Studio

We are looking for an Live chat support agent to help with a variety of tasks, including scheduling...  ..., and detail-oriented, and who enjoys working in a fast-paced environment....  ...writing skills Benefits : One-time home office set up stipend Monthly Remote... 

Ochsner Health

Patient Escort Job at Ochsner Health

Region: New Orleans Region Facility: Ochsner Medical Center Kenner Location: Kenner, LA Employment Type: Full time Job Category: Patient Care/Clinical Services Job Number: REQ_00182683 Weve made a lot of progress since opening...


RF Test/Validation Engineer Job at Skyworks

 ...Designs, develops and implements cost-effective methods of RF characterization tests for Power Amplifiers, FEMs, and LNAs. Automating rack-...  ...of working experience or an MS (preferred) in Electrical Engineering, Physics, or a related science field. Ideal candidates should... 

National Star Services

Warehouse Associate Job at National Star Services

 ...different services all nationwide and we are now in search of a Warehouse Associate for our location in Portland, OR 97217 This... for processing as well as reading customer orders, work orders, shipping orders and requisitions to determine items to... 

Crime Scene Resources, Inc

Forensic Evidence Technician Job at Crime Scene Resources, Inc

 ...crime scenes using proper procedures to avoid contamination. Use specialized equipment and techniques to gather trace evidence, fingerprints, biological samples, and other forensic materials. Conduct on-site chemical presumptive testing of evidence and other types of...