Telecom Service Delivery Engineer Job at Walgreens, Deerfield, IL

  • Walgreens
  • Deerfield, IL

Job Description

Job Summary:

This role is primarily responsible for managing and coordinating our external telecom carrier partners to deliver voice and data telecommunication services within a large-scale enterprise network. This includes the delivery of circuits to remote locations (Z-end) that are typically stores in free-standing buildings, as well as locations in strip malls and office buildings utilizing external riser management vendors. In addition to coordinating activities with our carrier partners, the job duties include, where necessary, any customer responsibilities such as ensuring inside wiring/cabling extensions from the MPOE/demarc to the area where our CPE is installed.

This role would suit a candidate who has significant circuit installation project management experience, excellent analytical and project management capabilities and has prior experience with provisioning of voice & data circuits using a variety of technologies such as legacy POTS, wireless FWA, Cradlepoint, SIP Trunking, MPLS, and Internet (using either DIA or wired/wireless broadband service providers). The ideal candidate will have circuit installation experience at cloud service and data center colocation providers (Equinix, AWS, MS Azure, etc.) as a plus.

Job Responsibilities
  • Writes code that meets specifications. Develops applications and tools.
  • Completes programming and performs testing and debugging applications
  • Develops applications and tools using Agile development methodologies.
  • Participates actively in the design, architecture and build phases, to aim at producing high quality deliverables, working with existing architects where appropriate.
  • Participates in the evaluation of compatibility of programs with existing communications features.
  • Develops professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
  • Builds productive internal/external working relationships.
  • Receives general instructions on routine work, detailed instructions on new projects or assignments. Usually works with some supervision, conferring with superiors on unusual or complex matters
  • Demonstrates proficiency in several areas of the professional function.
  • Has working knowledge of programming languages important to the organization
  • Effectively resolves problems and roadblocks as they occur.
  • Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
  • Acts as individual contributor as well as team member
  • Utilizes experience in order to identify problematic relationships.
  • Anticipates, prevents and eliminates problems and creates efficient fixes.
  • Gathers and updates necessary information and communicates to appropriate parties.
About Walgreens and WBA
Walgreens ( is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBAs purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nations medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit
"An Equal Opportunity Employer, including disability/veterans".

Basic Qualifications

  • Bachelor’s Degree and at least 2 years experience in Engineering or similar OR, High School /GED and at least 4 years experience in Engineering or similar.
  • Experience writing code for applications or automation
  • Experience with programming languages for online applications, microservices, APIs or mobile applications
  • Experience building ,testing applications or automation
  • Knowledge of the Software Development Life Cycle
  • Experience creating coding solutions to fix moderate problems/issues
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Solid MS Excel/Word, written and verbal communication skills.
  • Bachelor's Degree in Computer Science, Software Engineering, Electrical Engineering, Mathematics, or related field
  • A minimum of 3 years of voice & data circuit installation experience.
  • Experience utilizing the Calero VeraSMART TEM (Telecom Expense Management) application
  • Prior experience and familiarity with RoE’s, EUCR’s, and voice/data circuit ordering and installation
  • High level knowledge of the different types of broadband, DIA, and wireless (4G LTE, 5G mmWave and C-Band) network transports.
  • High level knowledge of TEM (Telecom Expense Management) concepts and systems used to associate telecom-related charges with various internal billing entities.
  • Optional: Fundamental knowledge of dark fiber concepts and SD-WAN are a plus.

Job Tags

Remote job,

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